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[During the Spring Festival in 2018, 12315 Jiangsu Province accepted 2,963 complaints of various kinds]
Release date:[2018/3/2] Read a total of[1101]time

It is learned from the official website of Jiangsu Administration for Industry and Commerce that during the Spring Festival holiday of 2018 (February 15 to February 21), 12363 centers at all levels in Jiangsu Province received a total of 2,963 complaints, reports and inquiries about various types of consumers, up from 2017 During the Spring Festival holiday, it rose by 32.8%, of which 797 were complaints, an increase of 55.05% over the same period of last year; 74 cases were reported, an increase of 85% over the same period of last year; 2,092 cases were consulted, an increase of 24.82% over the same period of last year.


Service complaints focus on Internet sales services, leasing services and catering and accommodation services. Consumers reflect the main problems are:


Internet sales services, booking attractions tickets through the site, arrived can not verify the ticket; purchase of the movie card over the validity of the theater is not allowed to use; buy KTV package vouchers, upon arrival was told during the Spring Festival can not be used. Purchase of gift vouchers, cake coupons, refunds are denied merchants; vouchers purchased during the holiday season to refuse to use the business to close the stage. Online booking of train tickets, the actual train did not, the business agreed to refund the service fee is not refundable; online booking of the cruise tickets booking ticket was sold out ticket was informed; online car rental, because the car can not be modified to cancel the order time , But the merchants said they would like to charge the rent of the day; Online booking of bus tickets, APP prompts to go to the scene change, but the scene can only be refunded, businesses refused to bear the refund fee; Online booked high-speed rail, The order of semi-finished products New Year's Eve has not been delivered.


Network rental service, there are many problems, such as Suzhou 12315 agency statistics, during the Spring Festival consumers for an Information Technology Co., Ltd. leasing services up to 21 complaints, the main problem is reflected in a travel APP registered rental car battery, due to various reasons Do not want to rent, apply for a refund of the deposit, the business promised to refund 2-7 working days, but has not received a refund, after the company has updated the software, privately put the deposit to the APP account balance, consumers can not withdraw cash, Cause a lot of second complaints.


Dining and accommodation, during the holiday season to a la carte restaurant, business delays, festivals fare increase or mandatory charging a certain percentage of service charges; through the website booking hostels, poor accommodation sanitation, quilt quilt, bed sheets quilt cover dirty requirements Check out was rejected.


Complaints focused on the complaints of clothing, footwear, communications products, household appliances. Consumers reflect the main problems are:


Clothing and footwear, many consumers reflect the purchase of clothing found during the festival clothing pilling, fading, buttons and other easy to fall off quality problems, and businesses failed to timely and effectively be addressed. Operators organize shopping promotions vouchers, but the use of vouchers restrictions have not been described.


Communication products, the main problem consumers reflect online shopping mobile phone operators do not receive the goods; phone screen, screen black spots and other quality issues; the validity of the three bags of business refused to fulfill the three guarantees obligations.


Household appliances, household appliances complaints mainly related to seven days no reason to return the goods purchased during the promotion do not follow the rules coupon redemption, or the purchase of home appliances quality problems and the operators do not promptly deal with.


In addition, during the Spring Festival holiday, 12315 centers at all levels in the province are consulted on the relevant laws and regulations and relevant provisions in the relevant product quality standards or services. All the clues of the reported cases have been surrendered to the local administrative law enforcement departments for investigation and handling according to law.


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